Terms and Conditions
1. Acceptance of Terms and Conditions
Please read these terms and conditions (“Terms and Conditions”) carefully before accessing or using our Services.
These Terms and Conditions are intended to make you aware of your legal rights and responsibilities when you access or use our Services
By accessing and/or using our Services you agree to be bound by these Terms and Conditions.
“EatConnection”, “we”, “us”, or “our” are references to EatConnection’s mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features and other services globally, operated by EatConnection (collectively referred as “Services”).
“User”, “you”, “your” and “yours” refers to you, as a user of our Services. A user is someone who accesses or uses our Services.
“Vendor” or “Vendors” means third-party providers partnered with EatConnection.
3. Changes to the Terms
EatConnection may amend or vary or change these Terms and Conditions at its own discretion at any time without notice to you. You shall be responsible for checking these Terms and Conditions from time to time and ensure continued compliance with these Terms and Conditions.
By placing an order through our Services, you enter into an agreement with EatConnection with respect to the processing of that order and forwarding it to the Vendors.
The Vendors available on our Services operate independently. Any contract for the supply of Goods and Services from EatConnection is between you and the Vendor.
The Vendor is responsible for the preparation, quality, and delivery of your order.
EatConnection shall not be liable for any acts or omissions on part of the Vendor including food preparation or safety, deficiency in service, wrong delivery of order, quality of food, time taken to deliver order, etc.
When ordering from our Services you shall be required to provide certain details.
You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.
By providing these details, you express your acceptance to EatConnection’s Terms and Conditions, and Private Policy.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or using from our Services.
By confirming your purchase at the end of the checkout process through our Services, you agree to receive, accept and pay for the Goods and Services and applicable delivery fee
Once you have placed an order on our Services, we will send you an automatic order acknowledgement by email setting out what you have ordered.
You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Vendor will be able to fill your order.
An order confirmation email shall be sent once the Vendor from which you placed the order from accepts your order. EatConnection is not responsible for you receiving such email(s) and is not liable for failure to receive such email(s).
Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the Vendor.
If the ordered Goods and Services and delivery capacity is available, the Vendor will accept the contract and confirm it to EatConnection. If the details of the order are correct, the contract for the Goods and Services will be confirmed by email if an email address is supplied.
If the Goods and Services are not available or if there is no delivery capacity, either we or the Vendor will also let you know by mail or phone call.
5. Prices and Payment
All prices listed on the EatConnection are correct at the time of publication; however, we reserve the right to alter these in the future.
All prices listed on EatConnection reflect the price that the Vendor or the third party provider charges at the time of listing. In case the price listed is not current and the restaurant informs us immediately after placing the order, we will contact you to inform you about the price difference and you can choose to opt-out of the order.
Full payment must be made for all Goods and Services provided. Payment has to be made in cash or, if available on the Website, by online payment (e.g. credit, debit card or PayPal) or bank transfer.
If you choose online payment or bank transfer, you must pay for your order before it is delivered.
Delivery periods quoted at the time of ordering are approximate only and may vary, which are determined based on several factors including, but not limited to, (a) the size of your order (b) the distance from the Vendor to your address (c) the time of day (d) the weather conditions and, in some cases, (e) access to your delivery address.
Goods will be delivered to the address designated by you at the time of ordering.
If delivery is done by the Vendor or its delivery partners, it is the Vendor’s sole responsibility to provide Goods and Services in a timely manner.
In the case delivery is done by EatConnection or a third party delivery partner assigned by EatConnection, we will give great care to deliver in a timely manner.
EatConnection shall not be liable or responsible for late delivery, errors, loss, or misrepresentations in either case.
If the Goods are not delivered within the estimated delivery time quoted by us, please contact the Vendor first. You may also contact us by phone or email and we will try to ensure that you receive your order as quickly as possible.
In case of a late delivery, we will not be liable for any loss caused to you by delivering late, and the delivery charge will neither be voided nor refunded by EatConnection.
All risk in the Goods shall pass to you upon delivery.
You are responsible for being at the delivery address to receive your order.
If you fail to accept delivery of Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you.
Any storage, insurance, and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
You must ensure that at the time of delivery of Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
Vendors and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Please note that it might not be possible for Vendor to deliver to some locations. If this is the case, our Vendors or we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
7. Cancellation and Refund Policy
Your order begins processing almost immediately after you checkout, during this processing time it may be possible to cancel your order, but once the order moves into the Vendor process, it cannot be canceled or change.
We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;
We are not responsible for wrong or partial delivery, or the refund or return of your order. The issue has to be settled directly with the Vendor. We have no obligation to provide refunds or credits, but may grant them, in each case in our sole discretion.
8. Limitation of Liability
We apologize for any errors or omissions that may have occurred.
We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
We disclaim any and all liability to you for the supply of Goods and Services to the fullest extent permissible under applicable law.
This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods and Services.
We do not accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Services.
We shall not be held liable for any failure or delay in delivering Goods and Services where such failure or delay arise as a result of an event of Force Majeure, or any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of our Services or for any products or services purchased from or through us.
9. Booking Services and Table Reservations
User can make a request for booking a table at a Vendor that offers table reservation through our Website.
Booking will be confirmed to a User by email and/or by any other means of communication only after the Vendor accepts and confirms the booking.
The availability of a reservation is determined by the Vendor at the time a User requests for booking.
Any request for modification or cancellations of the confirmed booking will be subject to acceptance by the Vendor.
The Vendor reserves the right to cancel your booking and allocate the table to other guests in case of late arrivals and EatConnection shall not be held liable for such cancellation initiated by the Vendor
EatConnection is only a conduit connecting you and the Vendor that you have place your booking with.
EatConnection shall not be liable in any way for any in-person interactions with the Vendor as a result of the booking, or experiences at the restaurant, or in the case a Vendor does not honor a confirmed booking.
EatConnection shall also not be liable for any acts or omissions on part of the Vendor such as quality of food, deficiency in service, or any other experience.
By accessing and using our Services, you agree not to collect or harvest any personally identifiable information our Services, use communication systems provided by the EatConnection for any commercial solicitation purposes, solicit for any reason whatsoever any users of our Services with respect to their submissions to EatConnection, or publish or distribute any vouchers or codes in connection with our Services or scrape or hack our Services.
We reserve the right to terminate your access to our Services in our sole discretion for any reason or no reason, including your: violation to our Terms and Conditions.
You agree that any termination of your access to our Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or our Services.
In the event EatConnection has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, EatConnection may cause User to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, EatConnection reserves the right to seek compensation from any and all violators.
Offers are subject to EatConnection’s discretion and may be withdrawn at any time and without notice.
This Agreement shall be governed by and construed in accordance with the laws of Thailand. The parties hereto submit to the exclusive jurisdiction of the courts of Thailand.
Any complaints or concerns about Goods, Services, or Vendors may be sent to [email protected] There is no guarantee of a resolution. Each case will be looked at individually, and the Vendor will be in contact as well.